Choose any channel below to get in touch with the Zetbeen support team.
For the fastest support, use Live Chat. Average response time is just 2 minutes.
For more complex issues, send us an email. You'll typically get a reply within 2–6 hours.
support@zetbeen.bestDiamond VIP members get the direct number of a dedicated manager — call any time you need.
For Diamond members onlySelect the category that matches your issue — each one has a detailed guide to walk you through it.
Full support for all payment-related queries.
Information on claiming offers and wagering.
A guide to managing your account.
Information on betting markets and rules.
Information on tiers, points, and benefits.
Account security and data policy.
Don't worry if this happens. Your balance usually updates within 5–15 minutes. If it doesn't, bring your transaction reference number to Live Chat and we'll sort it out right away.
If it's taking longer than usual, your account's identity verification may be incomplete. Completing KYC will speed up future withdrawals too. Diamond members should not typically experience this issue.
Some bonuses need to be activated before you make a deposit. Go to the Promotions page, activate the offer you want, then proceed with your deposit. For automatic offers, no activation is required.
Click "Forgot password" on the login page. An OTP will be sent to your registered mobile number. The whole process takes under two minutes.
| Channel | Minimum | Max/day | Time | Fee |
|---|---|---|---|---|
| bKash | ৳500 | ৳2,00,000 | 15–30 minutes | Free |
| Nagad | ৳500 | ৳2,00,000 | 15–30 minutes | Free |
| Rocket | ৳500 | ৳1,00,000 | 30–60 minutes | Free |
| Diamond VIP | ৳500 | Unlimited | Instant | Free |
Keep in mind: Completing your account's identity verification (KYC) before withdrawing will significantly speed up the process. Additional verification may be required for larger amounts.
The most frequently asked questions from Zetbeen users, all in one place.
Only one account per mobile number is allowed. Attempting to claim bonuses through multiple accounts may result in both accounts being suspended.
Yes, you can change your payment method or add a new one at any time from Account Settings. You can also keep multiple payment methods linked to your account simultaneously.
Yes, Zetbeen servers run 24 hours a day. Any deposit you make — day or night — will be eligible for active bonuses.
If a match is cancelled or abandoned, the full stake is refunded to your balance — usually within 1–2 hours of the cancellation.
Points on an active account never expire. However, if you go 90 days without placing a bet, your points enter a dormant state. A single bet is all it takes to reactivate them and keep your tier intact.
No, withdrawals can only be made to a payment method registered on your account. This is a security measure to ensure no one else can withdraw your funds.
Most issues on an online betting platform are actually minor — a little know-how goes a long way, and many can be sorted out on your own. Zetbeen— the Help Center was built with exactly that in mind. It aims to provide clear, straightforward answers to the most common issues users face.
Deposits and withdrawals are our most frequently asked-about topics. If you've sent money via bKash or Nagad and it hasn't appeared in your balance, it's usually just a minor network delay. Waiting 5 to 15 minutes resolves the issue in most cases. If it still hasn't come through, bring your transaction reference number to live chat — the Zetbeen support team will look into it straight away.
Bonuses can be confusing, especially when you hear the term wagering requirement — but it's simpler than it sounds. Say you receive a ৳1,000 bonus with an 8x wagering requirement. That means you need to place ৳8,000 in bets before the bonus converts to withdrawable cash. You don't have to do it all at once — it adds up gradually as you play.
Zetbeen takes account security seriously — and that's entirely for your benefit. With two-factor authentication enabled, no one can access your account even if they know your password. It takes just three minutes to set up. Head to Account Settings and look for the "Security" option.
Accumulator or multi-bets can be a bit confusing for Sports Betting newcomers. Essentially, you combine bets on multiple matches onto a single slip. Win all of them and your payout multiplies significantly. However, if even one bet loses, the entire slip is void — worth keeping in mind before you commit.
If you have questions about the VIP Program — where to check your points, when a tier upgrade kicks in, or how to claim cashback — it's all covered in detail on Zetbeen's VIP page. Diamond members can also get personal guidance directly from a dedicated account manager.
As part of responsible gaming, Zetbeen offers daily limits, weekly limits, and the option to temporarily self-exclude your account. If you feel you're playing too much or losing control, you can set limits at any time from your Account Settings. Visit the Responsible Gaming page to find out more.
Zetbeen believes good support isn't just about fixing problems — it's about preventing them in the first place. That's why the Help Center is constantly updated with new guides, and the support team is always being trained to serve you better. Any feedback or complaint you share is used directly to drive improvements.
