Zetbeen Privacy Policy —
Your Data, Your Rights

Zetbeen believes your personal data belongs to you. This policy is designed to clearly explain what information we collect, why we collect it, where it is stored, and what rights you have.

As an internationally licensed platform, Zetbeen adheres to global data protection standards. Local laws and regulations are also taken into account when processing data belonging to users in Bangladesh.

This policy applies to the Zetbeen website, mobile app, and all digital services. Zetbeen is not responsible for third-party websites or applications.

Zetbeen collects various types of information — some provided directly by you, and some collected automatically. Each category is detailed below.

Automatically Collected Information

Certain information is collected automatically while you browse Zetbeen — such as which pages you visited, how long you stayed, and which buttons you clicked. This data is used to improve site performance and personalize your experience.

Zetbeen uses the information it collects for the purposes listed below, each with a reason so you understand why it is needed.

• Account Creation & Management: To complete the registration process and keep your account active.
• Payment Processing: To securely process deposits and withdrawals and to prevent fraud.
• Identity Verification (KYC): For regulatory compliance, anti-money laundering (AML), and age verification purposes.
• Customer Support: Your previous transaction history is used to understand your issue and provide a faster resolution.
• Sending relevant offers: Showing you relevant promotions based on how you play — ones that are actually useful to you.
• Platform Development: To analyze overall user behavior and improve the site and app experience.
• Ensuring security: To detect unusual activity and keep your account secure.
• Meeting Legal Obligations: To maintain records as required by regulatory authorities.

Zetbeen does not sell your data. However, in certain circumstances, limited information must be shared with trusted partners. The reason for each case is outlined below.

• Payment Providers (bKash, Nagad, Rocket): Information necessary to process transactions is shared with relevant parties. They are governed by their own privacy policies.
• Game Providers: During gameplay, your user ID and bet amount are shared with the provider to ensure the game runs correctly.
• Technology Service Providers: For hosting, cloud storage, and security services — shared in encrypted form only.
• Regulatory Authority: Where required by law or court order, we are obligated to provide the necessary information.
• Fraud Prevention Agencies: Necessary information is verified against industry-standard databases to detect money laundering and fraud.

All third parties with whom data is shared are bound by confidentiality agreements with Zetbeen. They are not permitted to use the data they receive for any purpose beyond what has been specified.

Zetbeen uses cookies — small text files stored in your browser. Cookies help the site remember your preferences and keep you logged in.

To disable optional cookies, use the cookie management option in your browser settings. Please note that turning off certain optional cookies may affect the availability of some site features.

Zetbeen does not retain data longer than necessary. Separate retention periods are defined for different categories of data.

• Account Information: For as long as the account remains active, and for 5 years after closure (for legal purposes).
• Transaction Records: 7 years — in accordance with financial regulatory requirements.
• KYC Documents: 5 years from the date of verification.
• Support Conversations: 2 years after last contact.
• Analytics Data: Aggregate statistics without any personal identifiers may be retained indefinitely.

Once the retention period expires, data is securely deleted or anonymized. If data must be kept for legal reasons, only the minimum necessary information is retained.

Every registered Zetbeen user has certain fundamental rights over their own data. Contact the support team if you wish to exercise any of these rights.

Zetbeen strictly prohibits registration by anyone under the age of 18. This is not just a policy — it is an ethical responsibility Zetbeen takes seriously.

• Date of birth is verified at the time of registration.
• Age is verified through identity documents submitted during the KYC process.
• Any account found to belong to a user under 18 will be closed immediately.
• Zetbeen does not knowingly collect or store any personal data from minors.

Zetbeen applies industry-leading technical and organizational measures to protect your data — not merely to tick a compliance box, but because we genuinely care about keeping your information safe.

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall & DDoS Protection: To protect our servers against attacks.
• Restricted Access: Only staff members who require access to specific data are permitted to view it.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Data Backup: Encrypted backups are stored on separate servers.

In the event of a data breach, affected users will be notified within 72 hours. Appropriate action will be taken based on the severity and scope of the incident.

Zetbeen may update this Privacy Policy as needed. When changes are made:

• A prominent notice will be posted on the website.
• You will be notified via your registered email or SMS.
• The "Last Updated" date at the top of the document will be revised accordingly.
• At least 7 days' notice will be given before any significant changes take effect.

Contact us

If you have any questions about this privacy policy, wish to make a request regarding your data, or have any concerns — please get in touch. We'll do our best to help.